Online Physician Consumer Ratings Do Not Predict Objective Quality Measures
Researchers say that online ratings should not be the deciding factor when selecting physicians, given their poor association with clinical performance.
Researchers say that online ratings should not be the deciding factor when selecting physicians, given their poor association with clinical performance.
Up to 65% of patients form an opinion on a doctor within reading 1 to 6 reviews. Should doctors be proactive in asking patients for feedback?
Physicians should keep their replies to patient online reviews short and simple.
Doctors should respond quickly, validate their patients’ complaints and demonstrate their willingness to take action.