One misperception held by the public is that ED overcrowding is substantially exacerbated by patients who really don’t need to be there — the so-called “frequent flyers” who come in with chronic pain conditions seeking narcotics alone, for example, or who are homeless and use the ED for a quick meal and shelter from the storm or other psychosocial reasons.

And while there will always be a small subset of people who will abuse, or try to abuse, the system for reasons not truly emergent or critical to their health, research shows that most patients in the ED really need to be there, and that non-urgent or low-acuity cases account for less than 8% of all ED visits, and do not contribute to overcrowding.6

Continue Reading

One is well-advised to remember that EDs are open 24/7, and equipped to handle truly life-threatening situations and other less acute conditions. And because of Emergency Medical Treatment and Labor Act mandates, EDs are required to see and treat anyone who walks in at any time, regardless of that individual’s ability to pay. EDs are unique in this regard.

Not even urgent care clinics — which offer hours and days of operation beyond that of a typical primary care office and are often viewed as an alternative to the ED for less acute conditions — are open 24 hours a day. Moreover, urgent care clinics typically require proof of insurance, co-pay, or cash payment up front.

If ever there were such a thing as a true safety net in medicine, it would be the ED.

The real elephant in the room

“One critical question: what’s the patient’s responsibility in all of this?” Dr Williams inquires. “One-third of the US [population] is obese. And what are the health consequences of this? Hypertension, fatty livers, increased musculoskeletal problems, diabetes, heart disease and stroke. Unless we address these things, nothing is going to change with overcrowding in the ED.”

Indeed, the National Council on Aging states that, “chronic diseases account for 75% of the money our nation spends on health care, yet only 1% of health dollars are spent on public efforts to improve overall health.”7

“Patients look to everyone else to take care of them: third-party health plans, Medicaid, Medicare, the so-called insurance exchanges,” explains Dr Williams. “Because most have some form of health insurance, they believe they should be guaranteed access to care. And not only access, but fast access. From a macroeconomic standpoint, we cannot continue to support the current system. It is unsustainable.”

Against this backdrop is a national trend toward hospital closures and consolidations. This trend has hit rural hospitals particularly hard. Hospitals are closing because the cost of keeping the hospital up and running is greater than the revenues generated by the hospital. Most not-for-profit and public hospitals operate on a pretty slim margin to begin with, and that margin is trending downward from 3.4% in the 2015 fiscal year to 2.7% in 2016, according to Moody’s Investors Service.8

Christopher Pope, BSc, MA, PhD, a senior fellow at the Manhattan Institute in New York says, “Over recent years, numerous rural health insurance markets have teetered on the brink of collapse. Rural areas have long posed a special challenge to healthcare policymakers, but a poorly-designed system of subsidies for rural hospital care has turned this into a crisis.”9

When hospitals close, communities lose their EDs. This can be devastating and amount to a true public health debacle, especially in remote rural regions far removed from the tertiary care facilities and level 1 trauma centers easily found in major metropolitan areas.

Related Articles

There can be no doubt that we need a more equitable, stable, and balanced system of reimbursement for our hospitals, large and small, that compensates them adequately for the highly vulnerable populations they serve.

I’m talking about seniors who are now living longer, with more comorbidities and complex polypharmacy issues, the indigent, the suddenly relocated, or the marginalized members of our society. Or maybe just common folks like you and me who happen to get sick in the middle of the night.

Emergency departments serve a vital community and national role,” emphasizes Dr Williams. “For 50% of all patients we are the front door to healthcare. More than 90% of our patients do indeed have emergencies and need immediate care. But we also serve as a safety net for a large portion of the population. The [Affordable Care Act] gave some people health insurance but gave no one healthcare. The emergency department provides care to everyone throughout the country. We need appropriate funding and allocation of resources to care for this group because it will likely only get larger.”  

The ED, overcrowded though it may be at times, is uniquely qualified to serve us. Bottom line: we should praise it, defend it, and do all we can to support it by repairing the cracks in our badly fragmented healthcare system. 


  1. Marcozzi D, Carr B, Liferudge A, et al. Trends in the contribution of emergency departments to the provision of health care in the USA [published online October 17, 2017]. Int J Health Serv. doi:10.1177/0020731417734498
  2. Kincaid E. How to fix the emergency room. The Wall Street Journal. Published September 12, 2017. Accessed October 26, 2017.  
  3. Emergency department wait times, crowding and access fact sheet. American College of Emergency Physicians. Accessed October 26, 2017.
  4. Chang AM, Cohen DJ, Lin A, et al. Hospital strategies for reducing emergency department crowding: a mixed-methods study [published online August 25, 2017]. Ann Emerg Med. doi:10.1016/j.annemergmed.2017.07.022
  5. Warner LS, Pines JM, Chambers JG, Schuur JD. The most crowded US hospital emergency departments did not adopt effective interventions to improve flow, 2007–10. Health Aff (Milwood). 2015;34(12):2151-2159.
  6. Myths and facts about emergency care. American College of Emergency Physicians. Accessed October 26, 2017.
  7. Fact Sheet: Chronic disease self-management. National Council on Aging. Accessed October 26, 2017.
  8. Hospital profit margins declined from 2015 to 2016, Moody’s finds. Advisory Board. Published May 18, 2017. Accessed October 26, 2017.
  9. Pope C. What’s causing America’s rural health insurance crisis? RealClear Health. Published October 20, 2017. Accessed October 26, 2017.